Do expandable website sections help your customers?
Check whether your website accordion sections help customers find answers. Review essential details, clear headings, phone use and keyboard controls.
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Category: web design
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Does your website need breadcrumb navigation? A practical check
Help customers see where a page belongs. Check your website breadcrumb labels, links, mobile layout and accessibility with this practical guide.
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Make your website forms easier to fill in with autofill
Help customers enter names, email addresses and postcodes with less repeated typing. Check autofill, clear labels and manual corrections on your website forms.
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Should your website links open in a new tab?
Check when your website links open new tabs, give customers clear warnings and test the journey on a phone and with a keyboard.
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Do your website email links work for every customer?
Check your website email links, confirm the recipient and give customers a useful fallback when their email app does not open.
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Do your website pages print clearly? A practical check
Check that customers can print useful website pages without clipped text, missing instructions or wasted sheets. Start with one page and a simple print preview.
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Does your 404 page help customers find their way?
Check your website’s page-not-found screen: use a clear message, helpful links and the right response to get customers back on track.
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Can customers call you from your website? Check your telephone links
Check your website telephone links, visible numbers, call destinations and opening hours so customers know how to reach the right person.
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Can customers pause and use your homepage slideshow?
Check your homepage slideshow for readable slides, clear pause controls and a useful customer journey on phones and keyboards.
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Does your website make your service area clear?
Help customers check whether you cover their area. Review place names, service limits, maps and the next step for addresses near your boundary.
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Does your website tell customers what happens after they click Send?
Check your website confirmation message: explain what succeeded, what happens next and how customers can follow up.
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Can customers find useful results with your website search?
Test your website search with five customer phrases. Check useful results, clear controls and what happens when nothing matches.
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